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HP ProCurve delivers secure wireless networks to meet the
unique customer service needs of the competitive hospitality
industry.
Hospitality Challenge:
Customer Service and
Brand Loyalty
The hospitality industry is an
extremely competitive market. In an age where information is
readily available, the service provided to customers is
crucial in establishing customer loyalty and brand
recognition. To foster this level of customer retention and
enhance competitive differentiation, innovative properties are
using wireless technology to provide tailored,
point-of-contact services to guests, facilitate staff
communication and workflow mobilization, and enable
self-service conveniences. By mobilizing key business
applications, hotels, resorts and restaurants are creating a
distinctive guest experience, significantly enhancing employee
productivity and creating a highly efficient operation.
The Solution:
HP ProCurve Networking
As a leader in wireless solutions in the
hospitality industry, HP ProCurve Mobility is deployed
among millions of major hotel brands worldwide.
HP ProCurve helps to bolster guest services and maximize
staff productivity by allowing you to mobilize point-of-sale
applications, self-service kiosks, voice communications,
tiered high-speed Internet services, customer relationship
management and back-office applications – ultimately enhancing
the customer service experience and brand loyalty. Equally
important, the HP ProCurve mobility solution provides
rock-solid, defense-in-depth security to ensure your wireless
network is locked down, allowing critical credit card and
personal guest information to remain private and in compliance
with the PCI standard.
Take the Next Step: Increase Customer
Service through Mobility. Contact
HP ProCurve.
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